January, 20, 2022

The relationship to time, a new variable for segmenting expectations in the world of luxury tourism

Interventions / News / Research / Research & price

Philippe Jourdan, Jean-Claude Pacitto et Jérôme Kokou Afangnibo for the International Marketing Trends Conference, Roma, 2022/ 20-21 January 2022

ABSTRACT

While the relationship to time has been thoroughly studied, its multidisciplinary nature makes its operationalization in marketing complex. We adopt the perspective of cultural anthropology to define three dimensions of the concept, legendary, modern, and precursor time. We validate an indirect measurement model of the time construct using photo-elicitation. We use this model to develop a typology of expectations, coupled with emotions, in the high-end tourism sector. Four profiles emerge the enriched nostalgic, the proud rebel, the fascinated explorer, and the challenge seeker. We finally discuss limits and extensions to other industries.

To know more: http://archives.marketing-trends-congress.com/2022/pages/PDF/112.pdf

January, 18, 2022

Market research is essential even if it is criticized/ Interview of Philippe Jourdan in Visionary Marketing

Interventions / News / Non classé / Press releases
January, 01, 2022

Customers as ‘partial employees’ of service organizations

Research / Research & price

Article co-written by Philippe Jourdan and Valérie Jourdan, Elgar Encyclopedia of Services, p. 295-296.

The Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the primary source of wealth and employment in our contemporary economies: services.

To know more and buy the encyclopedia: https://www.e-elgar.com/shop/gbp/elgar-encyclopedia-of-services-9781802202588.html